3. Satisfaction surveys
HubSpot allows us to create surveys for our clients to measure satisfaction with their service, product, or experience, thereby verifying our customers’ perceptions and enabling us to optimize processes. There are three types of surveys
available in HubSpot :
Customer Effort Score (CES) Survey : Measures how easy it was for the customer to find help from the company.
Customer Satisfaction Survey (CSAT):
To obtain an assessment of any experience the customer had.
Net Promoter Score (NPS) Survey: To measure your customers’ loyalty, that is, how likely they are to recommend you.
Source: HubSpot
4. Knowledge base ANS (Service Level Agreement
A one-stop information center where we whatsapp data gather relevant information for our customers, allowing us to provide answers to common problems or questions. You can organize this information by category to make it more intuitive and easy to use.
Source: HubSpot
5. Customer Service Portal ANS (Service Level Agreement
HubSpot allows the creation of a customized Customer Service Portal. This portal provides real-time visibility into the status of incidents and facilitates interaction between customers and the service team.
HubSpot allows you to configure SLAs in your what is a booking and payment platform? incident inbox to facilitate prioritizing tickets based on their importance, ensuring customer expectations are met.
There are three types of SLAs:
Customer-based: This will determine the needs, requirements, etc. of a specific customer. Therefore, it won’t apply to the rest.
Service-based: Unlike customer-based, this establishes the same service guidelines for all customers who use it.
Multi-level: both what the customer expects and what the company offers will be shared, normally used if there is more than one end user.
As we already know, an unsatisfied customer search engine optimization mails is a lost customer, so nurturing them requires good customer service and providing the service they expect. Making customers feel part of our company ensures their long-term retention. And we’ve already seen that HubSpot makes it easy with Service Hub.
If you need help with how Service Hub works or any of HubSpot’s other features, don’t hesitate to contact us . We’re your inbound marketing agency and we’ll be happy to help.