HubSpot’s Service Hub: Everything there’s no doubt that. Hubspot is the best crm (customer relationship. Management) on the market today , helping thousands of companies. Around the world efficiently use their. Inbound marketing techniques to target their leads and customers.
Hubspot’s crm not only focuses. Its efforts on marketing, but over time. It has grown to include 5 “hubs” that go beyond:
Marketing Hub Sales Hub</h2> HubSpot’s Service Hub: Everything
- HubSpot Service Hub
- CMS Hub
- Operations Hub
This allows us to centralize all our operations telegram data on a single platform, facilitating business growth and the evolution and optimization of processes, spanning the stages of business development, marketing and lead generation, and customer service in the post-sales phase.
In this blog post, we’ll focus on Service Hub, HubSpot’s customer service module, and all the features it includes.
Want to know how they can help your business? Keep reading!
What is HubSpot Service Hub?
This Hub was incorporated in 2018 and allows us to offer a comprehensive customer service. From a single platform, we will not only record our clients’ sales and marketing activity, but we will also be able to manage incidents and provide rapid responses from the company’s service teams.
Customers are increasingly demanding and expect their issues to be resolved as quickly as possible and in the way they want, which has led the use of chatbots and automation in social media interactions HubSpot to include new features that can help teams be more efficient and provide better customer service.
Let’s see all its features:
HubSpot Service Hub Features
1. Tickets
HubSpot allows the creation of tickets per incident, allowing the service team to track and organize all incoming requests in a single inbox. HubSpot allows for different prioritization levels, automatic assignment of tickets to specific users or search engine optimization mails groups of users, and the generation of ad-hoc pipelines including different statuses of the incident solution process. Through workflows, we can automate various actions, helping us save time and avoid errors.
2. Inbox and conversations
Collect all the conversations you have with your customers from different channels (emails, forms, chatbots , etc.) in a single inbox, thus responding to all requests from a single location.